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 shipping-faq

We currently offer shipping to the entire world. Shipping is available in the following formats:

Shipping Rates Royal Mail UK Courier Service
Uk Mainland 0 - 20 Grams - 1kg
£1.30 -  £5.70
1 - 20kg
£6.50
Channel Islands 0 - 20 Grams - 1kg
£1.30 -  £5.70
1 - 20kg
£15.99
Highlands 0 - 20 Grams - 1kg
£1.30 -  £5.70
1 - 20kg
£15.99
Northern Ireland 0 - 20 Grams - 1kg
£1.30 -  £5.70
1 - 20kg
£15.99
Ireland 0 - 20 Grams - 1kg
£5.99 - £9.99
1 - 20kg
£15.99
Europe 0 - 20 Grams - 1kg
£5.99 - £9.99
1 - 20kg
£20 - £25.00

Delivery to countries outside Europe will be charged at the cheapest rate we can get and may be sent by one of many different courier services. If you feel that the price quoted for shipping is too high please Contact Us and we will be able to give you a more accurate quote.

Delivery to the United Kingdom should take 2 to 5 working days, to Europe should be 3 to 7 working days and for the rest of the world your items should be delivered between 5 and 12 working days after your order is shipped. We aim to ship all orders within 2 days of receiving your payment and you will be contacted if we are unable to accomplish this.

 

Frequently Asked Questions:

         Q.) How do you send your items?  A.) Our items are sent out by either Royal Mail or a Courier Service and are packaged well. See above for more shipping information.

         Q.) What guarantees do you give that I will receive my items? A.) All orders are sent via recorded delivery and you will be provided with a tracking number as soon as your items are shipped. If you have not received your items after the timeframe shown above then please contact us and we will chase up your order.

         Q.) What charges can I expect paying from abroad?  A.) Martial Arts Emporium has a great deal of international custom and accepts payments through PayPal, Credit Card and Direct Bank Transfer. Please make sure to contact your bank about any charges you may incur when transferring money abroad as Martial Arts Emporium cannot take responsibility for third party charges. If you require more information on sending money from a specific country please do not hesitate to contact a member of the team at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

         Q.) Do you always have everything on the site in stock? A.) Although we take every effort to update stock levels on our site, due to the large number of items we sell and the number of suppliers we are forced to contact customers occasionally as an item they have ordered is now unavailable. If this occurs you will be contacted promptly and offered the choice of anything else of a similar value or a full refund.

         Q.) In the event of a refund how long will it take for me to receive my money? A.) The amount of time it will take to receive your refund will depend upon the payment method used. You should receive your refund within 3 days for most payment methods. However, in some extreme cases it has been known for credit card refunds to take up to 30 days. This is unlikely but could happen. Most credit card refunds are completed within 3 days and most PayPal refunds are instantaneous.

         Q.) When can I contact you? A.) Martial Arts Emporium is contactable by telephone between 10am and 6pm GMT every day. We are also contactable by email and we aim to answer all emails regardless of the time within 30 minutes. Customer service is something we take very seriously here at Martial Arts Emporium. 

         Q.) What is your policy on returns? A.) Martial Arts Emporium's full policy on returns can be seen in our Terms of Service. However, in simple terms we will take back any item you are unhappy with as long as you attempt to return it to us before 7 days of your receipt of the item and it is not in an unreasonable condition.

         Q.) How do I make my credit card payment? A.) Martial Arts Emporium currently takes credit and debit card purchases through PayPal.  Simply select PayPal during checkout and you will be able to enter your details without needing or registering a PayPal account.

        Q.) Don't see your question here? A.) Please contact us by clicking on the contact button.